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Ciarem tracks your setup for you. The Control center (under AI configuration) shows a readiness card for each piece: your agent team, your knowledge, and your AI training. Each card has a health bar and a link to the screen that fixes it. A Confidence level meter sums up how complete your setup is. The Control center, showing the readiness cards for the agent team, knowledge, and training, with the confidence level

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Required to launch

Four things must be in place:
1

Complete your business profile

Open the Control center. At the top of the Agent team screen, under Basic configuration, click Edit context. Fill in your business context: company, industry, what you offer, and who your customers are. The agent uses it to introduce your business correctly.
2

Switch on at least one AI agent

Open your AI agent team and make sure at least one agent is switched on and ready to answer.
3

Add a knowledge base

From the Control center’s knowledge card, open the Knowledge base and add your business information, so answers come from your content instead of guesses. See Knowledge bases.
4

Connect a channel

Connect WhatsApp, Instagram, Messenger, or website chat so customers can reach the agent. See Connecting WhatsApp.
The readiness cards also check the things that make a launch solid: your agents have skills and knowledge to work with, your knowledge indexed without errors, transfer rules are enabled so conversations can reach a human, someone on your team is available to take handoffs, and you have rated enough playground conversations for the AI training card to go green.

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Test it yourself

Before real customers talk to your agent, test it yourself. Click Test agent in the Control center to open the playground and chat with your configured agent as a customer would. You can pick which channel to simulate (WhatsApp formats messages differently than web chat), see which agent answered and why, and give feedback on any reply that reads wrong. Ask the ten questions your customers ask most, in the language they ask them. Fix what reads wrong by editing the setting behind it, then test again.

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Go live

When the readiness cards are green, click Publish in the Control center (or make sure the AI status toggle is set to Active). Your agent starts answering on every connected channel. If your confidence level is still low, Ciarem asks you to confirm before publishing.

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After launch

From day one, the Control center’s live numbers answer the second question: is it working correctly? See Is my agent working correctly?, and check the Inbox daily for anything waiting on a human.