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Most bot platforms show you how much the bot does. Ciarem’s AI configuration > Monitoring answers a different question: is it doing its job well? It has three tabs, one for each stage of trust.

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Readiness: before you launch

The Readiness tab shows a clear verdict (“Ready” or “Not ready yet”) over two groups of checks: Required to launch (business profile complete, an active AI agent, an indexed knowledge base, a connected channel) and Recommended (transfer rules enabled, team availability, tests passing, and more). Each failing check links to the screen that fixes it. See the launch checklist.

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Tests: proof before and after every change

The Tests tab runs scenarios against your actual configuration:
  • Generated tests are created automatically from your setup: your escalation rules, safety topics, language, and each knowledge document. You never have to write them, and they refresh as your configuration changes.
  • Your custom tests are scenarios you add yourself with Add scenario, for behavior specific to your business you want checked every time.
Results live in the Results subtab. After you change a setting or update knowledge, rerun and compare; that is how you edit with confidence instead of hoping. The Tests tab: generated tests for escalation, safety, language, and knowledge, plus your custom tests

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Live health: once you are live

The Live health tab summarizes real conversations over the window you pick (24 hours, 7 days, 30 days), with an overall status badge such as Healthy, and shows how many AI turns the numbers are based on:
  • Handled by AI: the share of turns the agent handled on its own
  • Transferred: the share handed to a human
  • Couldn’t answer: where the agent had no grounded answer
  • Errors: technical failures
  • Response time: how fast the agent answers (p50 / p95)
Below the numbers, Why conversations were transferred breaks transfers down by rule (for example “Upset customer”), which turns a percentage into something you can act on: a knowledge gap to fill, a rule to tune, or a genuinely human moment to leave alone. Live health with the overall status badge, the five metrics, and why conversations were transferred

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A note on the first weeks

With low conversation volume, percentages move a lot. Live health tells you how many AI turns it is based on precisely so you can judge for yourself; do not chase a percentage in week one. Focus on transfer reasons and on running the playground with real customer questions.