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Found something broken? Report it from inside Ciarem. Your report goes straight to the team that builds the product, together with the page you were on, so we can find the problem without a back-and-forth.

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On the web

1

Open the report

At the bottom of the sidebar, next to Help center, click the bug icon (Report a problem).
2

Describe what happened

Under What happened?, write what you were doing and what went wrong. Steps like “I opened a conversation, clicked Send, and the message stayed grey” help most.
3

Add a screenshot (optional)

Under Screenshot (optional), paste an image (Ctrl+V, or Cmd+V on a Mac), drag one onto the window, or click to choose one. Images of up to 10 MB are accepted.
4

Send it

Click Send report. A confirmation appears, and you can keep working.

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When a page fails to load

If a page shows Something went wrong, click Try again first. If it keeps failing, click Report a problem on that same screen. Your report is linked to the error we recorded, so describe what you were doing just before it appeared.

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On the mobile app

Go to the Settings tab and, under Resources, tap Report a problem. Write what happened, tap Add screenshot to attach an image from your photos if you want, and tap Send report. If the app shows an error screen, the same Report a problem button is there.

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What happens next

Our team reviews every report. It includes your email, so we may write to you if we need more details. A report is not a support chat, so you won’t get an automatic reply.