# Ciarem

> Ciarem help center: set up and run your AI agent across WhatsApp, Instagram, and Messenger.

## Docs

- [Is my agent working correctly?](https://help.ciarem.ai/ai-agent/agent-health.md): How to read Monitoring: readiness, automated tests, and live health.
- [Booking meetings: calendars and AI scheduling](https://help.ciarem.ai/ai-agent/booking-and-calendars.md): Connect a calendar so your AI agent can check availability and book appointments, and what happens when no calendar is connected.
- [Human handoff and transfer rules](https://help.ciarem.ai/ai-agent/human-handoff-and-escalation.md): When the agent hands a conversation to a human, how to configure transfer rules, and how to take over manually.
- [Teaching your agent about your business](https://help.ciarem.ai/ai-agent/teach-your-agent.md): Business context, behavior settings, knowledge bases, and your AI agent team. No prompts, no code.
- [Plans, messages, and how your bill is built](https://help.ciarem.ai/billing/plans-and-billing.md): What each plan includes, what counts toward your message allowance, and the parts of a monthly bill.
- [WhatsApp costs and the 24-hour window](https://help.ciarem.ai/billing/whatsapp-costs-and-templates.md): When WhatsApp messaging is free, when Meta charges, and where message templates come in.
- [Connecting Instagram and Messenger](https://help.ciarem.ai/channels/connect-instagram-and-messenger.md): Put your AI agent on Instagram DMs and Facebook Messenger.
- [Connecting WhatsApp](https://help.ciarem.ai/channels/connect-whatsapp.md): The two ways to put your AI agent on WhatsApp, step by step.
- [WhatsApp Coexistence explained](https://help.ciarem.ai/channels/whatsapp-coexistence.md): How the same WhatsApp number runs on your phone and in Ciarem at the same time, and the limits to know.
- [From signup to live: the launch checklist](https://help.ciarem.ai/getting-started/launch-checklist.md): Every step between creating your workspace and letting your AI agent talk to real customers.
- [What is Ciarem?](https://help.ciarem.ai/getting-started/what-is-ciarem.md): What Ciarem does, which channels it covers, and how it proves your AI agent is working correctly.
- [After the handoff: getting to a waiting customer](https://help.ciarem.ai/using-ciarem/after-the-handoff.md): How your team learns a conversation needs a person, how to set yourself available, and what happens after hours.
- [Catalogs: your products, services, and prices](https://help.ciarem.ai/using-ciarem/catalogs.md): How to put your products, services, and prices into a catalog so the AI agent can look them up and quote them.
- [Contacts and funnel stages](https://help.ciarem.ai/using-ciarem/contacts-and-stages.md): How contacts are created, what lives on a contact, and how to keep your pipeline data clean.
- [Working the Inbox](https://help.ciarem.ai/using-ciarem/inbox.md): One inbox for every channel, with AI takeover, internal notes, and the contact panel.
- [Team roles and what each can see](https://help.ciarem.ai/using-ciarem/roles-and-permissions.md): The three roles in Ciarem (Admin, Member, and Agent) and what each one can open, change, and see.