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If your business runs on appointments, the agent can do more than answer: it can offer open times and book the meeting straight into your calendar. That is turned on by connecting a calendar.

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Connect a calendar

Go to Settings > Calendars and connect Google Calendar or Outlook Calendar. Connecting is what enables AI scheduling; until you do, the agent cannot book. You can connect more than one calendar. The agent reads availability from your connected calendars so it never offers a time you are already busy.

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Choose where bookings land

Mark one calendar with Use for bookings. That is where new appointments the agent books are created. If you connect a personal and a work calendar, this makes sure meetings land on the right one.

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Set when the agent may book

Use Edit schedule to define when the agent is allowed to offer and book meetings, for example your clinic’s opening hours. Times follow the calendar’s own timezone. The agent only proposes slots inside this schedule and inside the free time on your calendar.

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What the customer sees

Inside the conversation, the agent proposes available times, the customer picks one, and the agent books it and confirms. The appointment appears on your booking calendar like any other event.

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When no calendar is connected

Without a connected calendar, AI scheduling is off and the agent cannot book anything. If booking is part of your flow, connect a calendar, and until then pair the “ready to book” moment with a transfer rule so a person takes over to schedule. Disconnecting a calendar later also stops the agent from using it for availability and bookings.