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If your business runs on appointments, the agent can do more than answer: it can offer open times and book the meeting straight into your calendar. That is turned on by connecting a calendar.

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Connect a calendar

1

Open Calendars

Go to Settings, then Calendars.
2

Connect a calendar

Choose Google Calendar or Outlook Calendar and sign in with that account.
Connecting is what enables AI scheduling. Until you do, the agent cannot book. You can connect more than one calendar. The agent reads availability from your connected calendars so it never offers a time you are already busy. For a team built around appointments, add an Appointment agent to your AI agent team. It is a predefined agent type specialized in proposing times, booking, rescheduling, and confirming attendance.

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Choose where bookings land

Mark one calendar with Use for bookings. That is where new appointments the agent books are created. If you connect a personal and a work calendar, this makes sure meetings land on the right one.

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Set when the agent may book

Use Edit schedule to define when the agent is allowed to offer and book meetings, for example your clinic’s opening hours. The agent only proposes slots inside this schedule and inside the free time on your calendar. Set your workspace timezone under Settings > General. The agent uses it to resolve “today”, “tomorrow”, and your business hours, so dates and times mean what you and your customers expect.

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What the customer sees

Inside the conversation, the agent proposes available times, the customer picks one, and the agent books it and confirms. On WhatsApp, the proposed times arrive as tappable buttons (or a list when there are many options), so the customer picks a slot with one tap instead of typing it out. The appointment appears on your booking calendar like any other event.

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When no calendar is connected

Without a connected calendar, AI scheduling is off and the agent cannot book anything. If booking is part of your flow, connect a calendar. Until then, pair the “ready to book” moment with a transfer rule so a person takes over to schedule. Disconnecting a calendar later also stops the agent from using it for availability and bookings.