> ## Documentation Index
> Fetch the complete documentation index at: https://help.ciarem.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Reports and CSV exports

> Generate downloadable reports of conversations, messages, contacts, agent and template performance, as CSV, XLSX, or PDF.

When you need the raw data, for a spreadsheet, your BI tool, or your accountant, the **Exports** tab in **Metrics** generates downloadable reports. It is admin-only, and every report respects the filter bar at the top of Metrics: the date range, the channels, and the team or agent you have selected.

## The five reports

* **Conversations**: one row per conversation: channel, contact, assignee, response and resolution times, message counts.
* **Messages**: the full message log: timestamp, channel, direction, sender, delivery status and errors.
* **New contacts**: contacts created in the period, with source, funnel stage, owner, and location.
* **Agent performance**: per team member: conversations assigned, messages sent, resolutions, median reply time.
* **Template performance**: per WhatsApp template: sends, delivered, read, and failure rates (needs WhatsApp in the channel filter).

## Generate and download

<Steps>
  <Step title="Open Exports">
    Go to **Metrics**, then the **Exports** tab. Set the date range, channels, and team or agent in the filter bar first.
  </Step>

  <Step title="Pick a format">
    On the report's card, choose **CSV**, **XLSX**, or **PDF**.
  </Step>

  <Step title="Click Generate">
    The request appears immediately in the **Generated reports** table below and moves through **Queued**, **Generating…**, and **Ready** on its own.
  </Step>

  <Step title="Click Download">
    Once the report is Ready, download it. Past reports stay in the table, so you can re-download them later.
  </Step>
</Steps>

<img src="https://mintcdn.com/ciaremaai/cNtTcjF_a4GWWvTG/images/ciarem-help-metrics-exports.png?fit=max&auto=format&n=cNtTcjF_a4GWWvTG&q=85&s=8d5e8a29e6c4144366f21e06ab04af92" alt="The Exports tab in Metrics: the five report cards with format pickers, and the generated-reports table with a Ready download" width="1568" height="782" data-path="images/ciarem-help-metrics-exports.png" />

Reports are capped at **100,000 rows**. A **Capped** badge tells you when a report hit the limit; narrow the date range and generate again. PDFs are a formatted snapshot capped at 2,000 rows. Use CSV or XLSX for the full set.

## Other places you can export

* **Contacts**: select contacts in the [contact list](/using-ciarem/contacts-and-stages) and use **Export CSV** in the selection toolbar.
* **Broadcasts**: a broadcast's **Destinations** tab exports per-recipient delivery results. See [WhatsApp broadcasts](/channels/broadcasts).