> ## Documentation Index > Fetch the complete documentation index at: https://help.ciarem.ai/llms.txt > Use this file to discover all available pages before exploring further. # Inbox on mobile > Read and answer every channel from your phone: filters, AI takeover, templates, notes, and the contact panel. The **Inbox** tab is the mobile version of the web [Inbox](/using-ciarem/inbox): one list for WhatsApp, Instagram, Messenger, and website chat, with the same **Active** / **Finished** split and the same rules about who is answering. What follows is how it works on a phone. ## The conversation list Each row shows the channel icon, the contact's name, the last message (with a delivery tick when it was yours), the time, up to two tags, and a badge with the unread count. A small person icon on the right marks conversations assigned to someone else. Pull down to refresh; the list also updates live while the app is open. * **Search** by contact name, phone or handle, or by the text of the last message. While the box is focused and empty, your **Recent searches** are one tap away. * **Filters** (the button beside the search box) opens a sheet where every tap applies immediately: **Sort by** recent or creation date, **Date**, **Assigned to** (admins), **Channel**, **Status** (Active, Unassigned, or WhatsApp expired), and **Tags**. The button shows a red dot while any filter is on. **Clear filters** resets it. * **Long-press a row to peek** at the last few messages without opening the conversation or marking it read. Tap the peek to open it. * The pill in the top-right corner is your **session status**: **Active**, **Inactive**, or **On a break**. It is the same availability that decides whether new conversations reach you (see [After the handoff](/using-ciarem/after-the-handoff)). Tap it to change. The Inbox list and the Filters sheet A long-press peek at a conversation, and the Change status sheet ## Inside a conversation The header shows the contact, the channel, and a live status line: **Active · 25 min**, or **Resolved** / **Closed** once finished. Tap the name to open the contact details. Whoever is answering is always shown. When the AI agent has the conversation, the composer is replaced by a panel that says so, with a **Take over** button. Tapping it makes you the handler and opens the composer. To hand the conversation back, tap the handler icon in the header (a robot when the AI is answering, a person when a human is). Choose **Respond manually** or **Let AI respond**, and, for the AI, whether it should **Respond now** (replying to the last message received) or **Wait for the next message**. **Save changes** applies it. A conversation being answered by a person, and one where the AI agent is handling it with the Take over button The handler sheet, with Respond manually or Let AI respond, and the conversation menu The **…** menu in the header holds the rest: **Send template** (WhatsApp), **Transfer chat** (admins), **Finish chat**, and **Contact details**. The composer also locks when writing is not possible: when the conversation is assigned to someone else, when it is already resolved, and on WhatsApp when the 24-hour window has closed. In that case it offers **Send template** or **Write a note**. Messages render as they do on the web. Photos and videos open full screen, voice notes have a player with a speed control and a **Transcribe** button, documents open in the system share sheet, and PDFs open in an in-app viewer. WhatsApp templates, interactive messages, catalog carousels, locations, and shared contacts all show as cards. Under each outbound message you see who sent it (a teammate, the named AI agent, or the WhatsApp Business app) and its delivery status. Two gestures to know: **swipe a message to the right** to quote it in your reply, and **long-press it** to react with an emoji. Tap a quoted reply to jump to the original message. ## Writing a reply The composer sends text as soon as you tap **Send**. Around it: * The paperclip attaches an **image**, a photo from the **camera**, or a **document** (up to 16 MB), with an optional caption before sending. * The microphone records a **voice note**: record, listen back, then send or discard. * **Text formatting** (bold, italic, strikethrough, lists) is available on WhatsApp and Messenger. * **Edit with AI** rewrites what you typed: **Improve writing**, **Make shorter**, **More formal**, **More friendly**, or **Fix spelling & grammar**. Accept or discard the result. * **Internal note** switches the composer to a note the contact never sees. The banner reminds you, and **Save note** posts it into the thread. * On WhatsApp, two more buttons open your **WhatsApp templates** (with a preview of the filled message) and your saved **Interactive messages**, the button and list messages you built on the web, sent in one tap. The attach menu, the Send attachment preview, and the Edit with AI sheet The WhatsApp templates picker and the composer in internal-note mode If your connection drops, the message stays in the thread and is sent when you are back online. ## Finish or transfer **Finish chat** (from the **…** menu) closes the conversation and lets you set the contact's **Funnel stage** in the same step. It is the same finish flow as the web, and, as on the web, a new message from the contact starts a fresh conversation. **Transfer chat** (admins) hands the conversation to a **Member** or a **Team**, with an optional internal note that is posted once the transfer goes through. The Finish chat sheet with the funnel stage list, and the Transfer chat sheet ## The contact panel and the history **Contact details** has three tabs. **Details** shows the person's phone, email, origin, and city, a **View in CRM** link that opens the full record on the web, the **Funnel stage** (tap to change it), and the conversation's **Tags** (tap **+** to add one). **Conversations** lists every past session with this contact, each with the AI's summary and a **View conversation** button. **Activity** is the contact's timeline: stage changes, owner changes, templates sent, and so on. As on the web, the thread itself is the contact's **full history on that channel**. Scrolling up takes you through earlier sessions, separated by "End of the conversation" / "Start of the conversation" markers and the AI's recap of each finished session. The Details and Conversations tabs of the contact panel, and the session markers inside a thread ## What stays on the web The mobile Inbox is for answering. Creating and editing interactive-message presets, uploading new media for a template, and everything under AI configuration and Channels are done on the web dashboard.