> ## Documentation Index
> Fetch the complete documentation index at: https://help.ciarem.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Photo and document questions

> Ask customers for photos or documents in a WhatsApp form, save them to a contact file property, and read them in the inbox.

Build the form first: [Building WhatsApp forms](https://help.ciarem.ai/channels/whatsapp-forms-builder.md).

**Photo upload** asks the customer for photos from the camera, the gallery, or both. **Document upload** asks for files: PDF, Word, Excel, or PowerPoint, or only the types you tick. The customer attaches them inside WhatsApp.

* Set how many files to ask for (**At least** and **At most**), and whether the question is **Required**. A **Description** under the question can say what to send.
* A screen holds one photo or document question, and a form asks for up to 10 files in total. WhatsApp caps a form at 100 MB, so the more files a form asks for, the smaller each one may be: a single document can be up to 25 MB, photos up to 10 MB, and with 10 files each one up to 10 MB. The sheet shows the size that applies.
* **Save the answer to** a contact property of kind **File** (one file) or **Multiple files**. A new submission replaces the files in the property. You can also leave it unsaved: the files stay on the submission.
* A form with a **Meeting slot** can't have a photo or document question.

After the customer sends the form, Ciarem saves the files to the contact within a few seconds. **View responses** shows the photos, the documents with their size, and any file that couldn't be saved, with the reason. The AI agent reads how many files came in, and a document's name, but not their content.


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