> ## Documentation Index > Fetch the complete documentation index at: https://help.ciarem.ai/llms.txt > Use this file to discover all available pages before exploring further. # Plans, messages, and how your bill is built > What each plan includes, what counts toward your message allowance, and the parts of a monthly bill. ## The plans | | Solo | Growth | Scale | | ------------------------------------ | ------------------------------ | ------------------------------ | ---------------------------------------------------- | | Monthly price | \$25 / mo | \$79 / mo | \$199 / mo | | Annual price (save 25%) | \$225 / yr | \$711 / yr | \$1,791 / yr | | Messages / mo | 3,600 | 18,000 | 36,000 | | Extra message | \$0.010 | \$0.007 | \$0.004 | | Seats included | 1 | 3 | 8 | | Extra seat | No | \$15 / mo | \$15 / mo | | WhatsApp | Keep your number (coexistence) | 1 API line | 1 API line | | Channels | All | All | All | | AI agent and knowledge base | Included | Included | Included | | Integrations | No | HubSpot, Google Sheets, Zapier | HubSpot, Salesforce, Google Sheets, Zapier, and more | | Email support and AI advisor session | No | No | Yes | The AI agent is included in every tier. It is the product, not an add-on. Prices are in USD. Pay monthly, or pay annually and save 25%. Every workspace starts with a **14-day free trial**, no credit card required. The plans page: Solo, Growth, and Scale with monthly and yearly billing ## What counts toward your messages Your plan includes a monthly message allowance: 3,600 on Solo, 18,000 on Growth, and 36,000 on Scale. Messages across your connected channels count toward it. Once you pass the allowance, each extra message is billed at your tier's rate (\$0.010, \$0.007, or \$0.004). **Settings** shows your current cycle's usage against your allowance and when it resets. ## The parts of your bill 1. **Platform fee**: your plan price (\$25, \$79, or \$199 a month, or 25% less paid annually). Covers your monthly message allowance, included seats, channels, and the AI agent. 2. **Extra messages**: any messages beyond your plan's monthly allowance, at your tier's per-message rate. 3. **Extra seats**: teammates beyond your plan's included seats, at \$15 per seat per month on Growth and Scale. 4. **WhatsApp costs**: what Meta charges for WhatsApp messaging, paid from your WhatsApp wallet (see below). Instagram and Messenger conversations have no Meta cost. On annual plans, the platform fee bills yearly (25% off) while usage like extra messages and extra seats bills monthly. Mid-cycle plan changes are prorated automatically, and you can cancel anytime. ## The WhatsApp wallet WhatsApp consumption is drawn from a prepaid balance shown in **Settings**, with the current cycle's spend broken down by message category. Top it up with **Add credit** and review every movement under **Transactions**. Keeping a comfortable balance matters: if the wallet runs dry, WhatsApp messages that carry Meta costs cannot go out. See [WhatsApp costs and the 24-hour window](/billing/whatsapp-costs-and-templates) for when Meta charges apply at all. ## Choosing and changing plans If you consistently pass your allowance, compare your effective monthly total against the next tier. Growth at 36,000 messages a month costs \$79 + 18,000 × \$0.007 = \$205, more than Scale's \$199 for the same 36,000 included, so at that volume the upgrade pays for itself, and Scale adds seats, a WhatsApp API line, more integrations, and support. Change plans anytime from **Settings > Change plan**; switches are instant and prorated.